The estimated timelines for shipping and delivery:
In-Stock Items
We ship out In-Stock Items within 3 days from the date of your order. Once your package has been shipped, please allow approximately 1-2 weeks for it to arrive at your destination. However, please note that we do not guarantee the exact arrival date for your parcel.
Pre-Order Items:
We require additional time to fulfill your order. These items will be shipped within 1-2 weeks from the date of your order. After the package has been shipped, the estimated delivery time is also approximately 1-2 weeks.
Please keep in mind that these timelines are approximate and may vary depending on various factors such as customs clearance and the shipping carrier's efficiency.
Delivery Days and Hours:
Parcel deliveries are scheduled from Monday to Friday, between 9 am and 6 pm, excluding public holidays. Please ensure that there will be someone available to receive the package during these hours at the provided delivery address.
Delivery Fee
UNITED KINGDOM £4.99 Free shipping Over £40
UNITED STATES £4.99 Free shipping Over £40
CANADA £4.99 Free shipping Over £40
AUSTRALIA £4.99 Free shipping Over £40
FRANCE/ ITALY £4.99 Free shipping Over £40
LUXEMBOURG £4.99 Free shipping Over £40
SPAIN £4.99 Free shipping Over £40
NEW ZEALAND £4.99 Free shipping Over £40
AUSTRIA £4.99 Free shipping Over £40
GERMANY £4.99 Free shipping Over £40
HOLLAND £4.99 Free shipping Over £40
ASIA:
CHINA Free
HONG KONG £2.99 Free shipping Over £40
INDONESIA £4.99 Free shipping Over £40
JAPAN £4.99 Free shipping Over £40
MALAYSIA £4.99 Free shipping Over £40
THAILAND £4.99 Free shipping Over £40
VIETNAM £4.99 Free shipping Over £40
SINGAPORE £4.99 Free shipping Over £40
SOUTH KOREA £4.99 Free shipping Over £40
INDIA £9.99 Free shipping Over £120
TAIWAN £9.99 Free shipping Over £100
Refund Policy for Unclaimed Packages
In the event that a customer fails to claim their package and it is returned to Tender Avenue due to reasons such as tax unpaid, absence of addressee, or an incorrect or insufficient address, please note the following refund policy:
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Deduction of Round-Trip Shipping Fee: The refund issued to the customer will be subject to a deduction of the round-trip shipping fee. This fee will be based on the actual shipping fee rate charged by each courier involved in the return process.
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Discarding of Parcel and Loss Responsibility: Depending on the shipping cost and circumstances, there may be cases where the returned parcel is discarded. In such instances, the customer will be held responsible for the resulting loss, and no refund will be issued.
We highly recommend customers to ensure accurate and complete address information when placing an order to avoid any potential issues with package delivery. It is the customer's responsibility to provide the correct address and promptly claim the package upon delivery.
Order Tracking:
We understand the importance of keeping track of your order from the moment it leaves our warehouse until it arrives at your doorstep. To provide you with the necessary information, we have implemented an efficient order tracking system. Here's how it works:
Shipping Confirmation:
Once your order has been processed and is ready for shipment, we will send you a shipping confirmation via email or text message. This confirmation will contain your unique tracking number, along with a link that you can use to track your order.