Where is my order?
Read shipping rate and policy to check the estimated delivery date of your shipment
* If your estimated delivery date has passed and you haven’t received your shipping notification, contact us via contact page.
How can I track my order?
As soon as we start packing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please noted that the email may accidentally go to junk mail.
You will also be able to track your order under ‘MY ORDERS’ when you log in at My Account.
Parcel tracking website
For Local shipment https://www.sf-express.com
For International Shipment https://www.17track.net/en
For expected delivery date of your parcel, please see Shipping. If your estimated delivery date passed and you haven’t received your shipping notification, contact us.
為什麼我的訂單還未寄出？/ 還沒有出貨通知？
先閱讀寄貨政策,了解我們預計會寄出的時間.
* 如果你的預計時間已經過了,我們還沒寄出來商品或者你沒有收到既貨通知,
請聯繫我們的客服.
如何查詢我的訂單？
當我們寄出商品時你將會收到我們的郵件通知，郵件內會提供快遞單號和查詢快遞的網站。
查詢快遞的網站
本地快遞：https://www.sf-express.com
國際快遞：https://www.17track.net/en
國際快遞須知
第二次快遞行蹤更新會在寄出後7-10天左右,
目的地機場清關了才會更新,
所以請你耐心等待, 不用擔心貨品被寄丟.
若要查看您包裹的預期交貨日期，請參考送貨安排。如果您的預計交貨日期已過，但仍未收到運送通知，請聯繫我們。
如果我的訂單還沒寄出?
先閱讀送貨安排,了解我們預計會寄出的時間.